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Returns + Shipping Policies

Want to pick it up at your local LondonEE & Co?

Try Store Pickup

Here's how it works:

1. Choose Store Pickup at checkout
You’ll see the option to “Pick Up In Store” at checkout. Select your local LondonEE & Co.

2. Look for an email update
We’ll let you know when your order is ready and when to pick it up.

3. Pick up your items in store

You will need to show a valid drivers license/identification to pick up your order. If someone else is picking up your order for you, please let us know via email at or by phone call.


Your awesome new items will be shipped within 2-4 business days of your purchase. We currently use USPS First Class 2-5 day for a rate of $4.95. 


Free shipping on any qualifying order applies only to the FIRST standard shipping to the customer.  Customer is responsible for all return/exchange shipping.

If you want to make an exchange via mail, you will be responsible to send the unwashed and unworn item with the original tags back to LondonEE and will be invoiced $4.95 for LondonEE to ship the new item to you. 

Shoes and boots never qualify for free shipping.


We want you to love your purchase, but if you are not completely satisfied, we will gladly accept merchandise returns within 14 days of ship date for store credit. Returned items must be unwashed and unworn with the original tags within 14 days of ship date for store credit only; no refunds will be granted. Return shipping costs are the responsibility of the customer. 

All sales are FINAL SALE on jewelry, holiday and final markdown items. 

Contiguous U.S. only.

Please note: Items being returned must be in their original condition. Shipping fees are non-refundable.



Monday-Friday: 10am - 5:30pm

Saturday 10am - 2pm  


Tuesday-Friday 10am - 5:30pm

Saturday 10am - 2pm

Select pick up at either store OR have your order shipped straight to you!